Our choice of carriers are Royal Mail and Fedex UK
To achieve next working day services, orders must arrive by 2:00pm. For customers ordering on-line. our system allows us to give a brief email to show the process of your order.
All carriage charges are based according to weight. Here is a guidance as to how long the delivery may take:
Orders posted via Royal Mail (Standard Service)- Should arrive between 1 - 5 working days - please allow up to 15 days.
Orders posted via Royal Mail (Special Delivery) - Should arrive next working day with the exception of some Highland, Remote areas which may take up to 3 days.
Fedex takes between 1 and 7 days according to their various zones. Please see information below:
Fedex Uk Zone Shipping Guide
Zone 2 (Mainland England, Wales and Southern Scotland) - Next Working Day Delivery & Free Next Working Day Delivery on orders over £50
Zone 3 (Isle of Wight) - Next Working Day Delivery Sea crossing surcharge applies.
Zones 4, 5 & 8 ((4)Highlands & Remote, Scottish Islands, (5)Isle of Man, Northern Ireland, Scilly Isles & (8)Channel Islands) Allow 1 to 7 days for delivery
Zone 11 (Republic of Ireland) - Sorry, we do not ship to International destinations
Royal Mail Special Delivery orders will require a signature. When placing orders, please use the alternative delivery address facility if no one is available from 8.00 to 5.30pm to sign for goods at the account holders address. This could be with a friendly neighbour, relative or a work place.
Royal Mail (Standard Service) is an unsigned non guaranteed delivery service, please allow at least 15 working days from the date of dispatch for delivery as we can not claim for lost or late parcels before this time. Please see our Conditions of Use for policies regarding lost or late orders. At busier times when Royal Mail are stretched beyond capacity, such as the few weeks before Christmas, your parcel may not be lost but late - sometimes up to two weeks late. If your order is required on an ´urgent´ basis we strongly recommend that you opt for the ´signed for´ delivery options.
FedEx will only give two attempts to deliver your parcel and leave a calling card on each occurrence. The card will give information as to where you can collect the parcel yourself or rearrange a further delivery. A third delivery will require a further payment. If you have received a calling card, you will not need to contact us but use the information on the card. You only need to contact us if you haven´t received your goods after two days following Fedex´s advertised delivery zones.
FedEx orders unless requested will require a signature. When placing orders, please use the alternative delivery address facility if you are unavailable from 8.00 to 8:00pm to sign for goods at the card holders address. This could be with a friendly neighbour, relative or a work place. If you request a first order to be delivered to someone other than the card holder, we reserve the right to ask for proof of ownership before the order is released. By requesting Fedex to leave a parcel in your garden, porch etc. without a signature is done so at your own risk. Neither M W Partridge & Co Ltd or FedEx UK are liable if your parcel goes astray after it has been delivered.
Please Note: Items returned within the 7 day cooling off period:
In accordance with the Distance Selling Regulations Section 3.48 and 3.49, if all items from a complete order are being returned, we will refund the complete invoice including any shipping charges paid. This does not apply to mixed orders with only 1 item being returned.
We are not required to pay for return shipping unless we have dispatched incorrectly or the item is faulty.
If your shopping basket has only one item stated as being FREE delivery, all shipping prices will be hidden. You will however still have the option of shipping to your opted destination.
If your shopping basket includes a mixed selection of FREE delivery and chargeable shipping items, the shipping prices will be calculated on the weight of the chargeable items.
If you find when opening your parcel, there is obvious damage to your goods caused during transit, please either reject the parcel or notify us within 24 hours of delivery. FAILURE TO DO SO MAY RESULT IN YOUR CLAIM BEING REJECTED.
Please return goods including receipt within the manufactures Guarantee Period, for exchange. If a replacement product is no longer available, a full refund will be given. We will also reimburse your return postage costs.
If the item is to be returned by courier, we will organise a collection by Fedex, please advise by email or letter. Please download a Returns Form to include with the item.
If we have shipped an incorrect item, it should be reported to us by email or phone (01473 820517) within 7 days of being received. Please download a Returns Form to include with the item.
