Delivery and Returns FAQ's

Q. Do I have to sign for my parcel?

A. If your order is under £20.00 your parcel can be left in a safe place without a signature. If your order is over £20.00 a signature is required. If you have ordered items spacifically for adults over the age of 18, you will be required to sign for the order irrrellevent of value.

Q. Can someone else sign for my parcel on my behalf?

A. Yes

Q. How do I get free delivery?

A. To qualify for FREE delivery, your order value must be £50 or over and delivered to either mainland Endland, Wales or southern Scotland.

Q. Why can't I get free delivery?

A. Free delivery over £50.00 is restricted to mainland England. See our Shipping page for full T's and C's

Q. Can you guarantee delivery on a certain day?

A. Yes. Pay for next day delivery and request your prefered delivery date in the comments box for Monday - Friday deliveries. Excludes weekends and Bank Holidays. 

Q. How do I return an unwanted item?

A. Download our returns form and send the item - in original condition - back to us.

You are responsible for returning the item by own prefered method. If the item is large and you would like us to collect, we can send Fedex to collect from you. This is a chargable service. Please see our Delivery & Returns page for current prices.

Q. Can you arrange collection of a large unwanted item?

A. Yes. A charge will apply.

Q. Do you ship overseas?

A. No. At the moment we only ship to U.K.

Q. Do You ship to UK Highlands and Islands?

A. Yes, but shipping charges may be considerably higher than mainland England if the item is too large for royal mail delivery.

Q. Can I specify a time for my delivery?

A. Yes, we can offer a Fed Ex by 9am, by 10am or by noon delivery but you will need to phone our Sales Team 01473 820512 / 517 and order and pay over the phone. A surcharge will added to the usual delivery charge. Orders must be recieved before 12:00pm.

Q. Can I have a Saturday delivery?

A. Yes,  we can offer a Fed Ex Saturday by noon delivery or for small items; Saturday Special Delivery by Royal Mail but you will need to phone our sales team on 01473 820517 / 512 to order and pay over the phone. We will charge the current price for Saturday Special Delivery and a Fed Ex surcharge will apply. 

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