Security and Privacy FAQ's

Q. Is it safe to pay over the phone for goods or services?

A. First and foremost, as with ALL company's that offer a phone sales service, you are trusting the seller (usually a complete stranger) with your complete card details. We are required to adhere to all regulations to keep your details safe. We do not store any payment details on our server. Our server is also tested for PCI compliance. However, we will always suggest it is safer to pay through the web site. Websites offer a fully encrypted transaction process. Make sure that the web address starts with https://. Buying through a website is just like using a chip and pin service in a local store except that you are obviously typing your card details into your computer opposed to physically being there.

Q. Do you share our personal details with other companies?

A. With the exception of your address and phone number given to our courier for delivery purposes, we do not pass your information on to any other third parties.

Q. Is your site secure?

A. Yes. All communications between your computer and our server when viewing any of our pages is protected by an SSL (Secure Socket Layer) connection. Our site's SSL connection is protected by Thawte certificate. When viewing our web site, you will notice that the web address always starts with HTTPS.

Please note: Our website does not take your card payment. We do not store any card details on our server.  Payment is made through an SSL connection between you and either Paypal or Realex (HSBC).  Both payment systems are compliant with Payment Card Industry Data Security Standard (PCI DSS). Under present UK laws we do not need to hold an SSL certificate as we do not take card payments through our own server. However, we have one to give our customers peace of mind.

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